Veterinarians
Management
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Lori JonesPractice Manager
Lori joined our Reception staff July 2018 after moving to Lower Lake from Illinois. She worked as a Veterinary Technician for 5 years before having children. Lori is courteous, professional, and has a can-do attitude. Lori excelled in her position as Receptionist and quickly advanced to running the front office. Lori stepped into her position of Practice Manager March of 2020. She shares her home with her family, Severe Macaw Quackers, Savannah Cat Percy & Cinnamon the calico cat. Lori enjoys reading, gardening, and spending time with her family when she is not working at MAH.
Animal Care Team
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Jackie Hickson
Jackie joins our Animal Care Team staff September 2013 after finishing 40 volunteer hours at our hospital required for her Veterinary Assisting Certificate at Boston Reed College. She also completed her Clinical Medical Assistant Certificate at Boston Reed but decided that she prefers working with animals. A graduate of Middletown High School in 2005, Jackie likes being able to live and work in a rural town instead of commute to Santa Rosa. After gaining some experience in a veterinary hospital, Jackie hopes to one day become a Registered Veterinary Technician. She shares her home in Hidden Valley Lake with her fiance, Miles and dachshund, Sparks, and the newest addition to the family, baby Nylex.
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Brandi ParsonsRVT
Brandi graduated from school June 2010 where she studied for 2 years to become a Registered Veterinary Technician. A welcome addition to our staff, she joins Middletown Animal Hospital July 2010. Brandi grew up in Lake County and returned to stay after graduating from the Carrington College Veterinary Technology program. She worked at a variety of small and large animal clinics while attending technician school. She enjoyed volunteering for Fix Our Ferals in Oakland and the Redwing Horse Sanctuary in Lockwood. Brandi looks forward to spending many years at Middletown Animal Hospital. Brandi shares her home in Loch Lomand with her daughter Kayla, her cats Little Mew & Mina, dogs Rudy, Homer, & Olivia.
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Mandy Olson
Originally from Novato, Amanda moved to Loch Lomand in 2016. She previously worked as lead animal care attendant for the Humane Society of the North Bay as well as receptionist for Kensington Vet Hospital in Berkeley. She joined the Animal Care Team at Middletown Animal Hospital February 2018 and loves the positive atmosphere and helping the technicians and doctors treat the animal patients. She shares her home with Bailey, a 5 year old rescue from Orphan Dog; Lacie, a rescue from Solano County Friends of Animals; and Booker, a 2 year old rescue from the Humane Society of the North Bay.
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Megan McGaffeyRVT
Megan joined our team in January 2023 and has been a fantastic addition to MAH.
Receptionists
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Carrie TroughtonClient Service Representative
Carrie was born and raised in Napa then moved to Clearlake in 2019. Her experience in the hospitality industry gives her excellent customer care experience as a Receptionist at MAH. She also volunteered at the Napa Animal Shelter while in high school. Carrie always wanted to become a vet but now working in a veterinary hospital is the next best thing. She wants to further her interest in animals buy going to school to study animal behavior. She shares her home with her 2 children, Jack Russell named Cooper, and cat named Panther.
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Michelle CainClient Service Representative
Michelle previously worked for the Konocti Unified School District for 15 years and the Kelseyville District for 10 years. Her professional demeanor and strong interpersonal skills make her a welcome addition to our Receptionist Team.
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Patricia NelsonClient Service Representative
Patricia joined our team in September 2021. She has fit right into the team here at MAH. She takes great care with clients and their needs on a daily basis.
Facility Maintenance
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Dr. Joanna Holtz & Dr. Dana ShackeltonThe New Owners of Middletown Animal Hospital as of 2/1/20
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